Shipping Policy

 

Thank you for shopping with MTL Jewelry. We are committed to delivering your order safely and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or holidays.

Shipping Times

Estimated delivery times:

• Canada: 5–12 business days
• United States: 5–12 business days
• International: 7–20 business days

Delivery times may vary depending on your location and external factors such as customs clearance or carrier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Customs & Duties

International orders may be subject to customs fees, taxes, or import duties imposed by your country. These charges are the responsibility of the customer.

Delays

While we strive to deliver orders on time, MTL Jewelry is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery at:

Email : bijouxmtl74@gmail.com